Dundore & Heister Loyalty Program Terms and Conditions

Effective Date: June 1, 2025

By participating in the Dundore & Heister Loyalty Program, you agree to the following terms and conditions:

1. Program Overview
The Dundore & Heister Loyalty Program is a complimentary service offered to our customers and managed through the Loyalzoo app. Participation is voluntary and subject to the terms outlined below.

2. Program Changes & Termination
Dundore & Heister reserves the right to modify, suspend, or terminate the Loyalty Program at any time, with or without prior notice. This includes—but is not limited to—changes in:
– Program structure
– Reward offerings
– Point accumulation
– Redemption methods
– Eligibility criteria

3. Promotions & Reward Offers
– Customers earn 1 point for every $1 spent on Dundore & Heister products purchased online only through our website (via Shopify/Shop Pay).
– Points are redeemed through our website using the Loyalzoo app.
– Rewards may only be earned and redeemed through qualifying website purchases.
– Customers can redeem only one reward tier at a time per each checkout order
– Redeeming multiple tiers at once will generate a code sent to your email for any redemptions after the initial redemption.
– Only one redemption code can be applied per order.

Redemption Tiers:

Customers can redeem points for rewards at the following thresholds:
Points – Reward Value
200 – $5
600 – $15
1000 – $25
1400 – $35
2000 – $50
2600 – $65
3400 – $85
4000 – $100
5000 – $125
10000 – $250

Points do not expire.

All promotions, offers, and rewards are subject to change or cancellation without notice.
Dundore & Heister does not guarantee the ongoing availability of any specific reward or offer.

4. Account Termination & Adjustments
Dundore & Heister reserves the right, at its sole discretion, to suspend, modify, or terminate any loyalty account—including forfeiture of accumulated points or rewards—at any time and without prior notice. This includes, but is not limited to, instances of:
– Fraud
– Abuse
– Violation of program terms

5. Eligibility & Participation
– The program is intended for individual customers only.
– Businesses, organizations, or groups are not eligible to participate.
– Limit one loyalty account per individual.

6. Exclusions
– In-store purchases made through Toast POS are excluded from point earning.
– Dundore & Heister reserves the right to limit points usage based on product availability and inventory levels.

7. Limitation of Liability
Dundore & Heister is not liable for any loss, inconvenience, or damage resulting from program changes, discontinuation, or individual account terminations. Participation in the program constitutes acceptance of these terms, including any future updates.

8. Governing Law
These Terms and Conditions are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.